Last updated: 5 April 2026
This Cookie Policy explains how Streamotive ("we", "us", "our") uses cookies and similar technologies when you visit or use streamotive.com, app.streamotive.com and related marketing pages, documentation, or tools we operate (together, the "Sites"). It should be read together with our Privacy Policy.
By continuing to use the Sites you acknowledge the practices described here, except where we rely solely on strictly necessary cookies and similar technologies that do not require consent under applicable law.
1. Scope
This policy covers:
- streamotive.com (marketing site, blog, help, legal pages and public content).
- app.streamotive.com (authenticated application, dashboards and tool configuration).
Some features embed or link to third party services (for example Twitch or other platforms). Those services may set their own cookies when you interact with them. This policy describes our use where we control or configure technology on the Sites; third parties are responsible for their own cookies and notices.
2. What we mean by cookies and similar technologies
Cookies are small text files placed on your device when you visit a website. They often include an identifier, an expiry time and sometimes data about how you used the site.
We also refer to similar technologies, including:
- Local storage and session storage in your browser, used to remember preferences or session state.
- Pixels or tags (small images or scripts) that can read or set identifiers and help measure visits or conversions.
- SDKs or scripts loaded in the page that store or read information in the browser for the purposes below.
Together we call these "cookies" in this policy unless we need to distinguish a specific technology.
3. Who sets cookies
Cookies may be:
- First party: set by Streamotive domains (for example streamotive.com or app.streamotive.com) and read by us or our processors acting on our instructions.
- Third party: set by another domain (for example an analytics or security provider). Those providers have their own privacy and cookie notices.
4. Why we use cookies (purposes)
We use cookies and similar technologies for the following purposes. Not every visitor receives every cookie; what is set depends on which Sites you use, whether you log in and your choices.
4.1 Strictly necessary operation
These are required for the Sites to function, for security, or to comply with your explicit requests. Examples of what we may use them for:
- Load balancing, routing and infrastructure: directing your request to the correct server and protecting against abuse.
- Security and fraud prevention: detecting bots, rate limiting and protecting accounts where you authenticate.
- Session continuity: keeping you signed in across pages in the app, or remembering that you completed a consent step.
- Cookie consent storage: remembering your cookie choices where the law requires a record.
Without these technologies, parts of the Sites may not work reliably or at all.
4.2 Functional preferences
These help us remember choices you make so the Sites work the way you expect:
- UI preferences: layout, theme, or display options where we offer them.
- Language or region where we localise content.
- Dismissal of banners you have already seen (for example informational notices), where we are not using them for cross-site advertising.
4.3 Analytics and performance
We may use cookies or similar technologies to understand how the Sites are used, for example:
- Page views, navigation paths and approximate geography (often at city or country level).
- Technical diagnostics: errors, load times and device or browser type in aggregate.
- Campaign measurement: whether a visit arrived from a particular link or campaign parameter.
We aim to configure analytics so that where possible personal data is minimised or aggregated. Some analytics providers may process IP addresses or device identifiers according to their own policies.
4.4 Marketing and social (where used)
If we use advertising or social pixels (for example to measure ad effectiveness or to build audiences for future campaigns), those technologies may:
- Read or set identifiers across sessions or sites where permitted by law.
- Associate your visit with a marketing or social platform account if you are logged in there.
We will only use non-essential marketing cookies where required by law after you have given appropriate consent, or where another lawful basis applies.
5. Cookies you might encounter (illustrative)
The exact names, lifetimes and providers can change when we update our Sites or vendors. The table below is illustrative and not a real-time inventory. For current details you can use your browser’s developer tools or a cookie inspection extension.
| Category | Example names or patterns (illustrative) | Typical purpose | Typical duration |
|---|---|---|---|
| Necessary | Session, CSRF, auth, routing, WAF or bot-management cookies | Security, login state, core app flows | Session or hours to days |
| Preferences | Theme, locale, dismissed notice flags | Remember your choices | Days to months |
| Analytics | Analytics or measurement IDs (often prefixed by vendor) | Usage statistics and performance | Minutes to years depending on vendor settings |
| Marketing | Ad or social platform pixels (if enabled) | Attribution, remarketing where allowed | Varies by vendor |
If you need a definitive list for a compliance review, contact us using the details in the Privacy Policy or Help pages and we will provide the most current information we hold for your jurisdiction.
6. Retention
Retention depends on the cookie:
- Session cookies are deleted when you close the browser (unless you use a setting that restores sessions).
- Persistent cookies remain until they expire or you delete them.
We configure third party tools where we can to limit retention. Analytics data may be stored in aggregated or pseudonymous form for longer periods according to the vendor’s settings and our agreements.
7. Third party services
Third parties that may set cookies or use similar technologies when you use the Sites include, depending on configuration:
- Hosting, CDN and security providers that protect the Sites and deliver content.
- Analytics providers that help us measure traffic and product usage.
- Authentication partners (for example Twitch or other platforms) when you sign in or connect an account; their cookies are governed by their policies.
- Embedded content (videos, widgets, or iframes) from other sites, which may set their own cookies when you interact with them.
We do not control third party cookies. You should read their policies and use their opt-out tools where available.
8. Your choices and controls
8.1 Browser settings
Most browsers let you:
- Block all cookies, or block only third party cookies.
- Delete cookies already stored.
- Be notified before a cookie is set.
Blocking or deleting cookies may sign you out of the app, break saved preferences, or prevent some features from working.
8.2 Our cookie banner or preference centre (if shown)
Where we present a cookie consent tool on the Sites, you can accept or reject non-essential categories. Your choices are stored (often in a cookie or in local storage) so we do not ask you on every visit unless you clear storage or we change categories materially.
8.3 Industry opt-outs (marketing)
Where marketing cookies are used, you may be able to opt out through:
- Your browser (for example tracking protection settings).
- Industry programmes such as the Digital Advertising Alliance or European Interactive Digital Advertising Alliance, where applicable.
Opt-outs are usually device and browser specific.
8.4 Do Not Track
Some browsers send a "Do Not Track" signal. There is no consistent industry standard for how to respond. We currently do not change our practices solely based on that signal; we rely on consent tools and browser controls where relevant.
9. Legal bases (EEA, UK and similar jurisdictions)
Where the UK GDPR, EU GDPR, or similar laws apply:
- Strictly necessary cookies and similar technologies are typically used based on legitimate interests (operating a secure service) or because they are strictly necessary to provide a service you request.
- Non-essential cookies (analytics, marketing) are typically used only with your consent, unless another basis applies.
You may withdraw consent at any time by changing your preferences or browser settings, without affecting the lawfulness of processing before withdrawal.
10. International transfers
If you are in the UK, EEA, or Switzerland, data collected by third party tools may be processed in other countries. Those providers may rely on standard contractual clauses or other safeguards described in their privacy notices.
11. Children
The Sites are not directed at children. We do not knowingly use cookies to profile children for marketing. If you believe we have collected information from a child inappropriately, contact us as described in the Privacy Policy.
12. Changes to this policy
We may update this Cookie Policy when we change our practices, add features, or update vendors. We will adjust the "Last updated" date and, where appropriate, show a notice on the Sites or ask for consent again if required by law.
13. More information
- Privacy Policy: Privacy Policy
- Help: Help & Support
If your question is not answered here, use the contact or support route described in the Privacy Policy or Help section.